Frequently Asked Questions
What is your shipping policy? +
Send us a WhatsApp enquiry with the products you want. We will confirm availability, delivery and the total with you.
What is your return policy? +
Please contact us on WhatsApp as soon as possible if there is an issue with your order. We will guide you through the next step.
How do I track my order? +
Your order is confirmed directly with our team. Message us on WhatsApp for updates on preparation and delivery.
Do you ship internationally? +
We serve customers in Ozoro and can discuss delivery options for other locations when you make an enquiry.
How do I care for leather products? +
Care instructions depend on the fabric. Ask us about a specific item before purchase and we will be happy to help.
Are your products limited edition? +
Stock changes as new pieces arrive. Follow @jilcy_collection and message us to hear about new arrivals.